Texas True Trends Lubbock Necklace

Returns & Exchanges

Need to return or exchange an item? No worries—our process is simple with our Re:do integration! Just visit our return portal to get started.

• Return Window: You have 30 days from your purchase date to submit a return for store credit or exchange. After 30 days, we cannot accept returns. Please note: We do not issue refunds. We are happy to help with fit advice and/or trying to restock what you need if you send us an email!
• Item Condition: Items must be in the same condition you received them, with ALL tags attached. Items that smell of smoke, have pet hair, or appear worn/used will not be accepted. Such items will be sent back at the buyer’s expense or donated.
• Required Process: Please do not send items back without opening a return request in the portal. 

Exchanges:

• You can select an exchange option directly in the portal. Instant exchanges are available so you can get your replacement faster. A valid card must be placed on file; it will only be charged if your original return is not mailed within 7 days.
• Once we receive your return, we cover the cost of shipping your exchanged item(s) back to you.
• If you’re exchanging the same style and a price difference shows, please complete the exchange and then email us so we can adjust it.

Returns with Coupons:

• If you used a coupon code on your order and choose store credit, the coupon cannot be re-issued. However, discounts will still apply to exchanges.

Important Notes:

• Sale items are final sale and cannot be returned or exchanged.
• Abuse of our return & exchange policy, fraudulent claims, or harassment will result in future orders being canceled.

Didn’t check out with Checkout+ to get a free return label?
You can still return through the portal. You’ll simply purchase a discounted return label there. Once a label is created, you have 14 days to mail your package.

Replacements

We only offer replacements for items that arrive damaged. To request an exchange, please open a claim in the return portal. Once we verify the issue, we’ll email you a return label. If the exact item is no longer available, we’ll issue a store credit instead.

Cancellations

• Order cancellations must be requested within 1 hour of purchase.
• A 10% fee will apply to cover non-refundable processing costs on our end (e.g., Checkout+ fees, credit card transaction fees, etc.).
• If you accidentally selected the wrong style or size, your order can be edited instead—just email us within the first hour.